Refunds and Returns Policy

Effective Date: July 1, 2025

At CaliRooted, your satisfaction is our priority. Please review the policy below to understand how we handle returns, refunds, and exchanges.

Overview

Our returns and refunds policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return:

• Your item must be unused, in the same condition in which you received it, and in its original packaging.
• A receipt or proof of purchase is required.

Please do not send your item back to the manufacturer.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods, such as flowers, food, live clones, or plant material
• Intimate or sanitary items
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software products
• Certain health and personal care items

Partial Refunds

Partial refunds may be granted for:

• Books with obvious signs of use
• Opened media, including CDs, DVDs, software, and vinyl records
• Items not in their original condition, items that are damaged, or items missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved:

• A credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If your refund has not appeared yet, please take the following steps:

1. Double-check your bank account.
2. Contact your credit card company, as it may take additional time before your refund is officially posted.
3. Contact your bank, since processing times can vary.

If you have completed all of these steps and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items are eligible for refunds. Sale items are final and non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange:

1. Email us at [email protected].
2. Send your item to the return address provided by our support team.

Shipping Returns

Please send returns to the address provided by our support team.

Customers are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.

For high-value items, we recommend using:

• A trackable shipping service
• Shipping insurance

We cannot guarantee that we will receive your returned item without tracking.

Need Help?

For questions about refunds and returns, contact us at [email protected].