Refunds and Returns Policy

At CaliRooted, your satisfaction is our priority. Please review our policy below to understand how we handle returns, refunds, and exchanges.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return:

• Your item must be unused, in the same condition as when you received it, and in its original packaging.
  A receipt or proof of purchase is required.

Please do not send your item back to the manufacturer.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., flowers, food, live clones or plant material)
• Intimate or sanitary items
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software products
• Some health and personal care items

Partial Refunds May Be Granted

Partial refunds may apply to:

• Books with obvious signs of use
• Opened media (CDs, DVDs, software, vinyl records, etc.)
• Items not in their original condition, damaged, or missing parts not due to our error
• Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email. You will receive approval or rejection of your refund.

If approved:

• A credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If your refund hasn’t appeared:

1. Double-check your bank account.

2. Contact your credit card company—it may take time for the refund to post.

3. Contact your bank—processing time may vary.

If you’ve done all of this and still haven’t received your refund, please email us at: [email protected]

Sale Items

Only regular-priced items are eligible for refunds.
Sale items are final and non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange:

1. Email us at [email protected]

2. Send your item to:

Shipping Returns

Please send returns to:
 

Customers are responsible for return shipping costs. These are non-refundable. If you receive a refund, return shipping will be deducted from your total refund.

For high-value items, we recommend using:

• A trackable shipping service
• Shipping insurance
  
  

We cannot guarantee receipt of returned items without tracking.

Need Help?

For questions about refunds and returns, contact us:
 [email protected]